St. Stephen's Armonk, NY

Tech Support page for St. Stephen’s / Treasures staff and volunteers

Everyone runs into technology problems from time to time - even people with lots of technical expertise! It can feel incredibly frustrating, but most problems or questions can be resolved fairly quickly and without too much trouble!

So if you are having issues with your hardware (computer, phone, tablet etc) in connection with church /Treasures business, this page will help you access the support you need to resolve those issues.

Follow these steps

• Consult the help documents link below.

New to Microsoft 365? Feeling a little unsure? Take a look at these really helpful guides and FAQs.

• If you are using hardware which personally belongs to you, and software which personally belongs to you, please contact the maker of the hardware/software to resolve your issue(s).

• Search online for an answer to your issue(s). There are likely to be many others around the world who’ve experienced the same issues, and there’s probably a documented remedy to your issue(s).

• Use the help function within the program/app that you are having problems with. Learning how to use a program/app takes time and often the quickest way to find out how to get the program/app to do whatever it is you want is to consult the help function, which is akin to a user-manual.

• If the steps above have failed to resolve your issues, then please open a support ticket with St. Stephen’s admin staff using this support request form (or click on the picture below)

• If St. Stephen’s admin staff can resolve your issue(s) they will contact you direct. If your issue(s) are related to Microsoft 365, and cannot be resolved by St. Stephen’s staff, they will open a support ticket with Microsoft on your behalf, and hopefully this will lead to a resolution to your issue(s).

For other issues requiring further investigation/assistance, St. Stephen’s staff may refer you to a local IT specialist.